GoldenCrown Privacy Policy

Welcome to Golden Crown Casino, operated by Metlait SRL, a company registered under the laws of Costa Rica with registration number 3-102-911867, registered address El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We operate under Licence no. 0000064 issued by the Tobique Gaming Commission. This document explains how we collect, use, store and protect your personal information when you visit our website, create a Golden Crown Casino login, or use our services across desktop, mobile or our downloadable application. By using our site you agree to the practices described below.

Information We Collect

At GoldenCrown, we are committed to processing only the information necessary to provide a secure and enjoyable gaming experience. We collect data directly from you when you register, deposit, withdraw, or contact our support team, and automatically through your use of our platform.

• We gather registration details such as your name, date of birth, email address, phone number and country of residence when you sign up for a Golden Crown Casino login.
• We collect financial information related to deposits and withdrawals, including payment method details processed through Visa, Mastercard, Interac, MiFinity, Paysafecard, e-wallets, bank transfer, and cryptocurrencies via CoinsPaid.
• We record identity verification documents, including government-issued photo ID and proof of address, as part of our know-your-customer obligations.
• We track your gaming activity, including bets placed, games played, bonuses claimed, and wagering progress, to improve our services and enforce our terms.
• We collect technical data such as your IP address, device type, browser information and login timestamps whenever you access our GoldenCrown platform.

How We Use Your Information

We use the information we collect to operate our services, process transactions, verify your identity, prevent fraud, and comply with our licensing obligations under the Tobique Gaming Commission. We also use your data to personalise promotions, including welcome bonuses, cashback offers and loyalty rewards available through our Golden Crown Casino online account.

• We use your data to process deposits and withdrawals and to confirm that payment accounts are registered in your own name, as third-party payments are not accepted.
• We use your contact details to send account notifications, security alerts, and information about promotions such as our Golden Crown Casino no deposit bonus offers, where applicable.
• We analyse gameplay data to detect bonus abuse, opposite-bet strategies, and other activity that violates our terms.
• We use your information to provide customer support via email, live chat, and our social channels, including X, Instagram, Telegram and WhatsApp.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse traffic across our GoldenCrown platform. Cookies help us recognise returning players, maintain your session when you use your Golden Crown login, and tailor content to your region, whether you access us through our Golden Crown Casino Australia experience or another supported locale. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our site.

Sharing of Your Information

We do not sell your personal data. However, we may share information with trusted third parties who assist us in operating our services, including payment processors, identity verification providers, and regulatory authorities where required by law.

• We share payment data with processors such as Tronabriz Limited, which handles all Paysafecard transactions on our behalf.
• We share information with CoinsPaid for cryptocurrency deposits and withdrawals, including Bitcoin, Ethereum, Litecoin, Dogecoin, Tether, Ripple and Bitcoin Cash transactions.
• We disclose information to regulators, law enforcement, or courts when legally obligated to do so.
• We may share limited data with marketing and analytics partners to improve our promotions and the overall experience of our Golden Crown online casino.

Payment and Identity Verification Data

Golden Crown Casino requires identity verification to protect your account and comply with anti-money laundering regulations. Before processing certain withdrawals, we may request a valid government-issued photo ID, proof of address, and additional documentation. Bitcoin players must submit valid identification before depositing or placing bets. We retain this information securely and use it solely for verification, fraud prevention, and regulatory compliance. Providing false or incomplete documents may result in a refused payout and termination of your account.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our GoldenCrown systems use encryption and secure servers to safeguard sensitive information, including payment details submitted through the Golden Crown Casino app or our website. While we strive to maintain robust security, no method of transmission over the internet is entirely secure, and we encourage you to protect your own login credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we respect these rights across all six locale variants of our service, including English, Australian, Canadian, French-Canada, German and New Zealand versions.

• You have the right to request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to certain processing activities, including marketing communications.
• You can contact our support team at support@GoldenCrown Casino.com to exercise any of these rights.

Restricted Territories and Eligibility

Our services are not available to residents of restricted countries, including but not limited to the United States, United Kingdom, Belgium, Netherlands, and several other jurisdictions listed in our terms and conditions. Players attempting to bypass these restrictions using a VPN violate our policy and are not entitled to refunds or withdrawals, and any winnings obtained through such methods may be confiscated. Players from Sweden are not eligible for bonuses, promotions, VIP programs, or loyalty point exchanges, including our GoldenCrown VIP tiers. We verify eligibility as part of our data processing to ensure compliance with these restrictions.

Loyalty Program and Marketing Data

When you participate in our loyalty program, including our ten-tier status system from Lucky to Privilege, we process data related to your Complimentary Points, wagering activity, and status level. We may also use your contact information to notify you about relevant promotions, such as Golden Crown Casino bonus codes, tournaments, and reload offers, unless you opt out of marketing communications.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically, whether you access us through Golden Crown Casino online, our mobile casino, or our downloadable app. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact our support team via email at support@GoldenCrown Casino.com or through our live chat, available 24/7/365. We at GoldenCrown value your trust and remain committed to protecting your privacy while you enjoy everything our platform has to offer.